FAQ

Company Information

Where are you located?

We are located at 2 Great Valley Blvd., Wilkes-Barre, PA 18706

What year was Itoh Denki founded?

Itoh Denki was founded in 1946 and have been building electric motors ever since. Itoh Denki USA Inc. was founded in 1996 to meet the growing demand for Power Mollers in the U.S. market.

What type of warranty do your products carry?

Click here for our warranty statement.

Rollers

What roller will work best for my application?

All of our rollers are custom made to order. We make part numbers based upon the specifications provided to us to create a roller that will fit seamlessly into your application. Talk to an Itoh Denki representative today to discover what part number is right for your application!

Do you stock rollers in your facility?

Because we custom make all our rollers, we do not have any full rollers assembled and sitting our shelves. Rollers are manufactured from scratch each time an order comes into us. We do, however, stock driver cards and other accessories such as extension cables and mounting hardware.

Where can I find part number information on an existing itoh denki roller?

On every Itoh Denki roller there is a label located on the cable side that gives its exact Itoh Denki part number.

what does the kf stand for at the end of my roller?

KF is our call out for mounting brackets not being priced in with the price of the roller. The KF call out is the only call out that is not included on the label located on the cable side of the roller.

WHAT IS THE MAX CABLE LENGTH THAT CAN COME OFF THE END OF THE ROLLER?

The max cable length that we allow is 3000mm.

Cards

Are any of your cards programmable?

Yes. The IB-E03B and the IB-E04FP.

Do I need IB-E connector kits for my IB-E03B or IB-E04F??

Yes. You will need at least the basic connector kit for your IB-E cards to function. We do offer an IB-E I.O kit as well, which is optional.

Both kits and their components can be found in our product catalog.

Can I plug my IB-E03B plug directly into my roller?

The IB-E03B is a 10 pin card. Most of our rollers have standard 9 pin connectors (unless the roller is a break roller which switches the pin out from 9 to 10), meaning you will either have to:

A.) order 9/10 pin extension cables to be able to plug your rollers into your cards or
B.) add a Z cable (EX Z060, Z100,Z200,Z300) onto your roller part number to change the pin out on your roller from a 9 to a 10 pin.

All of the technical information about our rollers and cards can be found in our product catalog.

Quotes

Who should i send my request for quote to ?

At Itoh Denki, we have multiple sales reps that cover different areas across the United States. Please click here to find the sales rep that handles your area. The best way to request a quote from one of our Itoh Denki representatives is through email.

Where can I find lead time infomation?

Lead time information is provided on every Itoh Denki quote and is usually located toward the bottom of the quotation. Please note, lead times are subject to change due to quantity ordered and inventory at the time the order is placed.

What information do I need to provide my rep in order to have a part number created for me?

Below is the information that your sales rep would need in order to create a part number for your application:

Diameter:
Between frame:
Weight of materials being moved:
Type of materials:
How quickly you want your materials to move (FPM):

Orders/ Shipping

Where should I send my order?

All orders should be sent to orderdesk@itohdenki.com.

What information needs to be on my order?

The following information should be included on your order:

– Bill to address
– Ship to address
– PO #
– Full Itoh Denki part number, qty. ordered and price of part #
– Shipping method and any collect numbers
– Email address of the purchaser
– Payment Method
– Ship Date

Please note, if any of this information is missing from your order, we will not process your order and it will be placed on hold until we receive a purchase order revision at orderdesk@itohdenki.com with all of the information listed. 

What ARE YOUR AVAILABLE PAYMENT METHODS?

We accept all major credit cards, with the exception of Discover. If you are making your first purchase with us, then you will either need to pay by credit card or prepayment.

Terms are available, but are not guaranteed and need to be approved by our accounting department before the credit application process can begin. 

Who should I CONTACT ON AN ORDER THAT I ALREADY PLACED?

If you have any questions on an existing order, please email orderdesk@itohdenki.com with your PO number in the subject line of the email followed by the questions you need answered.

How will I know when an order is shipping?

After your order is entered and scheduled, an order acknowledgement will be sent to the purchasing agent on the order. Your estimated ship date will be included on the top right corner of the acknowledgment. Please make sure to review your order acknowledgement for not only the shipping information, but quantity, part number, and pricing information as well. If there are any discrepancies please contact orderdesk@itohdenki.com. Acknowledgements are usually sent 24-48 hours after receipt of order.

when will i receive tracking information?

Tracking information will be sent to the purchasing agent on the PO that was sent to orderdesk@itohdenki.com when the day the order ships.

Approval Drawings

what is an approval drawing?

An approval drawing is a document that we complete for each new Itoh Denki motorized conveyor roller, or conveyor module that a customer purchases.

We complete approval drawings for each new roller or module ordered by a customer because each of our rollers are made to order and we want to make sure that we are building the parts you need to specifications that you require.

what is the approval drawing process?

When an order for a new roller or module is sent to orderdesk@itohdenki.com, the customer service department will send the order down to our engineering department for an approval drawing to be completed.

Our engineering department will complete the drawing for the part number listed on your PO and then will send the approval drawing to the purchasing agent listed on the order or the quote. The drawing needs to be signed off on and sent back to us before we will enter the order.

Please note, we will not enter an order without receiving a signed approval drawing back. Therefore, if you have accessories on the same order as a new roller or module that needs a drawing, we will not enter the accessories until we receive the approval drawing for those parts.  If you foresee this being an issue, a separate PO could always be cut for the accessory items separate from the rollers and modules that need approval drawings.  

Does an approval drawing need to be completed every time i order?

An approval drawing only needs to be completed for new rollers or modules ordered. If the roller or module was ordered previously and you are looking to reorder the same parts with no changes, then we could use the previous signed approval drawing. 

If you are looking to make changes to an roller or module ordered previously, please let us know upon order placement or when requesting your quote.