Company Information

Itoh Denki USA Inc. is located at 2 Great Valley Blvd. in Wilkes-Barre PA.
Itoh Denki was founded in 1946 and have been building electric motors ever since. Itoh Denki USA Inc. was founded in 1996 to meet the growing demand for Power Mollers in the U.S. market.
We do not. We only sell components including rollers, driver cards, mounting hardware, and accessories.

Rollers

All of our rollers are custom made to order. We make part numbers based upon the specifications provided to us to create a roller that will fit seamlessly into your application. Talk to an Itoh Denki representative today to discover what part number is right for your application!
Because we custom make all our rollers, we do not have any full rollers assembled and sitting our shelves. Rollers are manufactured from scratch each time an order comes into us. We do, however, stock driver cards and other accessories such as extension cables and mounting hardware.
On every Itoh Denki roller, there is a label on the spring loaded side of the roller that gives the exact Itoh Denki part number of the item.
KF is our call out for mounting brackets not being priced in with the price of the roller. The KF call out is the only call out that is not included on the label located on the spring loaded end of the roller.
The max cable length that we allow is 3000mm.

Cards

Yes. You will need at least the basic connector kit for your IB-E cards to function. We do offer an IB-E I.O kit as well which is optional.

Both kits and their components can be found in our product catalog.

The IB-E03B and IB-E04F are 10 pin cards. Most of our rollers have standard 9 pin connectors (unless the roller is a break roller which switches the pin out from 9 to 10), meaning you will either have to:

A.) order 9/10 pin extension cables to be able to plug your rollers into your cards or
B.) add a Z cable (EX Z060, Z100,Z200,Z300) onto your roller part number to change the pin out on your roller from a 9 to a 10 pin.

All of the technical information about our rollers and cards can be found in our product catalog.

Orders

All order should be sent to orderdesk@itohdenki.com.
The following information should be included on your order:

– Bill to address
– Ship to address
– PO #
– Itoh Denki part number, qty. ordered and price of part #
– Shipping method and any collect numbers
– Email address of the purchaser
– Payment Method
– Ship Date

If you have any questions on an exiting order please email orderdesk@itohdenki.com with your PO number in the subject line of the email followed by the questions you need answered.
After your order is entered and scheduled an order acknowledgement will be sent to the purchasing agent on the order. Your estimated ship date will be included on the top right corner of the acknowledgment. Please make sure to review your order acknowledgement for not only the shipping information, but quantity, part number, and pricing information as well. If there are any discrepancies please contact orderdesk@itohdenki.com. Acknowledgements are usually sent 24-48 hours after receipt of order.
Because all of our rollers are made to order, we need signed confirmation from our customers in order to manufacture these custom made orders. When a roller is being ordered from a customer for the first time, the order is sent back to our engineering department for an approval drawing to be done. All of the specification of the roller will be laid out on the drawing and then an email will be sent from approvaldrawings@itohdenki.com to the purchasing agent on the order to be signed off on and returned. PLEASE NOTE WE WILL NOT PROCESS ANY ORDER UNTIL WE RECEIVE A SIGNED APPROVAL DRAWING. If you have any questions about an approval drawings please contact approvaldrawings@itohdenki.com.

Quotes

At Itoh Denki we have multiple sales reps that cover different areas across the United States. Please click here to find the sales rep that handles your area. The best way to request a quote from one of our Itoh Denki representatives is through email.
Lead time information is provided on every Itoh Denki quote and is usually located toward the bottom of the quotation. Please note, lead times are subject to change due to quantity ordered and inventory at the time the order is placed.
Below is the information that your sales rep would need in order to create a part number for your application:

Diameter:
Between frame:
Weight of materials being moved:
Type of materials:
How quickly you want your materials to move (FPM):